Consent to Care, Support and Treatment: Putting People First
At Partners4Care Limited, consent is more than a signature on a form — it is a continuous, respectful process that ensures every person receiving care is fully informed, involved, and empowered.
Our Consent to Care, Support and Treatment Policy reflects current legislation, national guidance, and best practice, ensuring that care is always delivered lawfully, ethically, and in a person-centred way.
Why Consent Matters
Consent protects people’s rights, dignity, and independence. It ensures individuals:
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Understand the care and support being offered
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Are aware of risks, benefits, and alternatives
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Have the opportunity to ask questions
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Can say yes, no, or change their mind at any time
We recognise that valid consent must always be:
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Informed – given with full understanding
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Voluntary – free from pressure
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Given by someone with capacity
Consent Is an Ongoing Process
Consent does not happen just once.
We treat consent as something that:
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Is checked at every visit
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Can be withdrawn at any time
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May change if a person’s circumstances change
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Must be reconfirmed if new information arises
Even when written consent has been provided, our Support Workers always check that the person still agrees before delivering care.
When Someone May Lack Capacity
Where a person is unable to make a specific decision due to an impairment of the mind or brain, we follow the principles of the Mental Capacity Act 2005:
1. Presume capacity unless proven otherwise
2. Support individuals to make their own decisions
3. Respect the right to make unwise decisions
4. Act in the person’s best interests
5. Choose the least restrictive option
If a person lacks capacity, we:
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Assess capacity carefully
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Involve family, advocates, and professionals
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Consult any legally appointed representative (e.g. Lasting Power of Attorney)
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Record and review Best Interest decisions
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Consider whether a Deprivation of Liberty authorisation is required
Staff Training and Accountability
All staff receive:
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Induction and ongoing training on consent and capacity
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Equality and diversity training
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Mental Capacity Act training
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Guidance on safeguarding and information governance
Consent practices are regularly reviewed to ensure they remain compliant, inclusive, and person-centred.
Our Commitment
At Partners4Care Limited, consent is central to everything we do.
We are committed to:
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Protecting rights
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Promoting independence
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Ensuring transparency
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Delivering compassionate, lawful, person-centred care
Because true care starts with listening — and with permission.