Our values

Care and support work values

 These are the things that we believe are vitally important


In your own care and in society.


In your own care and in society.

Shared ownership of issues

In your own care and in society.


In your own care and in society.

What we believe


We believe in person-centred care, but this is the basic building block of good care. There is more to it than this. Person-centred care can only work if we first get to know the person. Then we must understand their options and their preferences and we must build a positive relationship.


We therefore also believe in relationship-led care.


We have created a new term that we believe represents the highest standards in care: Preference-focussed care. This means that care fully reflects the choices of our customer and that we bring them new possibilities.


We strongly value equality and diversity. This means understanding every person’s individual needs and preferences, and acting accordingly. People who need care and support exist across all sections of society, and this must be remembered.


We believe in the social model rather than medical model of disability. That is, that people are ‘disabled’ by the societal structures around them, not by their condition. And that can be changed. And they should be supported.


People with disabilities should be able to live in communities of their choice, aspire as we all do to build relationships, seek education and paid work and all other aspects of a social life.  This work was originally called “Normalisation” and became “Social Role Valorisation”. (Professor Wolf Wolfensburger being a leading proponent). 


In practice, what this means is that we do not use medical issues or health and safety as an excuse to be unambitious for our customers. We do not use the medical model of disability to override people’s wider needs and preferences. We safeguard our customers to the highest standards. We risk assess everything. We act in an inclusive way.